Corporate & Social Responsibility

For Hayai, reaching out and connecting people is not just part of our DNA, it's the core of our business. We believe that our responsibilities as an entity entails transcending business interests and grappling with the “quality of life” challenges that people face, and working towards making a meaningful difference to them.

Our vision involves a top-down approach to company policies and related programmes, the benefits of which extend from Hayai's own executives and employees to their families and projects which actively contribute to the social and economic development of the communities in which we operate.

In so doing build a better, sustainable way of life for the weaker sections of society and raise the country’s human development index.

Mr Mathew Carley, Founder & COO

Implementation process: Identification of projects

All projects are identified in a participatory manner, in consultation with the community, literally sitting with them and gauging their basic needs. We recourse to the participatory rural appraisal mapping process. Subsequently, based on a consensus and in discussion with the village panchyats, and other influentials, projects are prioritised.

Arising from this the focus areas that have emerged are Education, Health care, Sustainable livelihood, Infrastructure development, and Social change. All of our community projects are carried out as part of Hayai's Employee and Community Initiatives Programme.

Hayai believes in people, and offers a wide variety of benefits and programmes to all employees (and the communities they come from).

In Education, our endeavour is to spark the desire for learning and knowledge at every stage through

  • Formal schools
  • Balwadis for elementary education (India)
  • Quality primary education
  • Girl-child education (India)
  • Extra-curricular and advanced programmes for promising students, in fields including but not limited to STEM, Language and Artistic/Creative pursuits
  • Adult education programmes, including apprenticeships and on-the-job training

In Health care our goal is to render quality health care facilities to people living in the villages and elsewhere through our Hospitals

  • Primary health care centres & insurance programmes
  • Family Planning clinics and education
  • Mother and Child care projects, including free or subsidized childcare
  • Immunisation programmes 
  • Health care for sensory impaired and physically challenged
  • Preventive health through awareness programmes, athletic/sporting facilities or gym memberships

In Sustainable Livelihood our programmes aim at providing livelihood in a locally appropriate and environmentally sustainable manner through

  • Formation of Self Help Groups for women empowerment
  • Vocational training through Hayai's Rural Technology Centres, including apprenticeships and on-the-job training
  • Partnership with Industrial Training Institutes
  • Minimum wage programmes offering reasonable compensation equating to or exceeding living costs according to the cost of living in their area - a living wage.
  • Non-discriminatory hiring practices with jobs made available to anyone irrespective of caste, creed, gender, orientation, race or religion

In Infrastructure Development we endeavour to set up essential services that form the foundation of sustainable development through

  • Basic infrastructure facilities
  • Housing facilities, including free or subsidized accommodation for employees
  • Safe food and drinking water
  • Sanitation & hygiene
  • Renewable sources of energy
  • Establishment of Internet as a basic service, including free Internet access for employees

To bring about Social Change, we advocate, support and offer

  • Dowryless marriage (India)
  • Widow remarriage (India)
  • Awareness programmes on anti-social issues
  • De-addiction campaigns and programmes
  • Paid Maternal/Paternal leave (up to 2 years)
  • Espousing basic moral values

Activities, setting measurable targets with timeframes and performance management.

Prior to the commencement of projects, we carry out a baseline study of the area, encompassing various parameters such as:

  • Health indicators,
  • Literacy levels,
  • Sustainable livelihood processes,
  • Population data/demographics – below the poverty line and above the poverty line, state of infrastructure, among others.

From the data generated, a 1-year plan and a 5-year rolling plan are developed for the holistic and integrated development of the marginalised. These plans are presented at the Annual Planning and Budgeting meet. All projects are assessed under the agreed strategy, and are monitored every quarter, measured against targets and budgets. Wherever necessary, midcourse corrections are affected.

Organisational mechanism and responsibilities

Hayai's Employee and Community Initiatives Programme provides the vision under the leadership of its Chairperson, Mr Mathew Carley, with select employees from across the company contributing to programmes and projects which interest and/or affect them.

Employees are encouraged to take responsibility for their programme and recruit like-minded individuals - leadship is not determined by heirarchy but by demonstrated passion to provide a solution to a problem, allowing the respective teams to explore new ideas easily.

Results are reported directly to the board of directors on a periodic basis and reviews, surveys and audits are carried out by external agencies to measure impact, performance, return on investment and other metrics relating to the desired outcome of the programme allowing for corrections can be made where necessary.


Collaborative partnerships are formed with the Government, the District Authorities, the village panchyats, NGOs and other like-minded stakeholders. This helps widen the Company’s reach and leverage upon the collective expertise, wisdom and experience that these partnerships bring to the table.


A specific budget is allocated for CSR activities.

Information dissemination

The Company’s engagement in this domain is disseminated on its website, annual reports, in-house journals and through the media.

Management Commitment

Hayai's Board of Directors, Management and all of our employees subscribe to the philosophy of compassionate care. We believe and act on an ethos of generosity and compassion, characterised by a willingness to build a society that works for everyone.

For the guidelines we follow in India, please refer to the Corporate Social Responsibility Voluntary Guidelines (2009) and the National Voluntary Guidelines on Social, Environmental & Economic Responsibilities of Business (2011) as set out by the Ministry of Corporate Affairs.

For other countries, guidelines may be available on a case-by-case basis.